Q: Didn’t you give a little gift just for signing up?
A: We used to offer a $5 OFF Voucher when folks signed up. Unfortunately, due to some fraud issues we’ve had to discontinue that offer as of July 12, 2014.
Q: How does the Birthday voucher work? (when will I get it, why haven’t I gotten it, etc.)
(July 12, 2014) Though we will be changing the way this program works in the near future, for now, here’s a detailed explanation of how it works now.
The “Burger Buddies” VIP Loyalty Club is automated and handled by a third party. It is a “double opt-in” list, which means to say that people have to confirm their subscriptions. Our regular mailings go out to our subscriber list on a monthly basis. Birthday Vouchers are also sent to members annually the day before their birthday automatically. In short, if you were a member as of two days ago, it should land in your inbox soon.
There are a handful of reasons why you may not receive your voucher. Here are some of the most common ones:
- You just became a member: If your birthday was yesterday (or prior), or even today, and you’ve just signed up within the last 24 hours, chances are you were too late to make it onto the automated birthday mailing. If this is the case, you’ll certainly receive a voucher next year, but unfortunately there’s really nothing we can do to help you benefit this time around. The VIP Loyalty Club is intended to be for people who want to know about what promotions are happening before we market them openly, if we even do at all.
- Subscriptions need confirmation: When signing up to the VIP Loyalty Club, people are sent a confirmation email with a link that needs to be clicked to ensure you’re added to the subscriber list. If that second step hasn’t been completed, then we haven’t been able to actually add your subscriber information to our list.
- It’s not quite your birthday yet: Though friends and family who live geographically far away might send gifts well in advance of your birthday, we prefer to send them the day before.
- Sharing email addresses: The database also logs unique members by their email address. Since there can be several people named “John Doe”, and several people with the same birthday, as well as several people living at the same address, the one unique identifier that the database can work from is the email address. Only one person can be signed up under one unique email address. Families who share an email would have to create separate email accounts to each benefit from membership.
- It was sent to another address: Sometimes customers sign up under another one of the email addresses they use less frequently, and forget that they’ve done so. You may be expecting messages from us to land in a particular inbox while they’ve been getting sent to another email address you own. In this case, please be sure to check all the addresses your likely to have used.
- You’ve been unsubscribed: Another possibility is that you may have been unsubscribed recently. If the email marketing software sends email to an address a certain number of times and the customer’s inbox is full or disk usage has hit its maximum, or if it gets “bounced back” due to an “Out of office” auto-responder too may times, the customer is sometimes unsubscribed automatically to keep us from being penalized for sending to inaccessible email addresses. It has also happened that customers unsubscribed themselves and forgot that they have done so. We’ve even had customers mark one of our mailings as spam within their email client, which also automatically triggers an unsubscribe action to ensure that we’re in compliance with the U.S. CAN-SPAM act.
- Unsubscribe / Re-subscribe: Prior to each mailing, customers who once unsubscribed under a particular email address, then re-subscribe are automatically cleaned from the list.
- It’s in your “Junk”: Your email client’s settings have determined that our HTML formatted email should be diverted to your “junk” folder. You may have actually received it, but it’s just not showing up in your inbox. Check your “junk” folder, and then add “eat@mamoburgerbar.com” to your contacts to ensure future mailings don’t suffer the same fate.
We hope this clears up any possible issues with your subscription. If none of these apply to you and you’re still having problems, please contact us so that we can look into it further. Please be ready to provide the email address with which you subscribed.